Returns & Refunds
Returns or exchanges are accepted within 30 days of purchase provided that the merchandise is unmarked, undamaged, and in re-saleable condition. A proof of purchase should be presented at the time of RETURN. There will be NO REFUNDS made on any sale, but a replacement of the same photo, if damaged, will be made. The shipping cost for the same will be borne by purchaser.
If you are contacting us because you received a damaged/incorrect item, please provide the following information:
- Order number,
- Item ID and Description. – The description of damage or defect. How, where, and in what way was the product damaged? Please be as clear and specific as possible.
- Proof of purchase.
Refusals
We will not be liable if you order the wrong product. We provide product description and a photo (wherever possible). If the package arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept a damaged package, please make sure it is noted on the carrier’s delivery record in order to file a damage claim in the event that the actual product is also damaged.
Save the merchandise and the original box and packing it arrives in. Notify us immediately to arrange for a carrier inspection and a pick-up of damaged merchandise. If you do not notify us of damaged goods within the first 48 HOURS of arrival, our regular return policy will override any claim of damage.
Missing or Lost Items
We use Indian Speed Post for shipping. Some packages may be delayed or lost for reasons beyond our control. Please allow 5 business days beyond the anticipated delivery date before reporting any lost or missing shipments to us. We will look into the matter.